Vegan Burg (Delivery) - Eunos

After reading Vegan Ash's critical post on the Vegan Burg delivery service.  I decided to use myself as the living litmus test, to see if Vegan Burg have learned their lesson on poor customer communication, poor internal communication and poor time management.  This is not my first time ordering delivery with Vegan Burg, in the past I have had mixed feelings - Both in terms of the delivery quality (usually never coming on time), and the food quality, which I will elaborate on more below...

Vegan Burg
Location: 44 Jalan Eunos
Contact: 68446868
Opening Hours: Daily 11:00am-9:30pm (Excluding Public Holidays)

Upon placing my order on the phone, I requested for the food to be delivered at 8.30pm.  At 6.25pm, to my shock/confusion I heard my intercom ringing.  Sure enough, it was the delivery man, inexplicably two hours early!  I called the hot-line once again to ask what caused this mix-up, the staff member could only apologize, without being able to give any justifiable reason.  In terms of the quality of the burgers, the quality is vastly different from what you receive at the restaurants.  Burgers are something that are best served fresh.  Therefore containing it in thermal carrier bag (especially when they are so often late) is inevitably going to make the burger buns a little soggy and stale.


Conclusion - The only impartial verdict I can come to from my experience with delivery orders from Vegan Burg is, it is simply not worth the time and trouble.  I am not a particularly picky person, therefore if the delivery man is 20 minutes early/late I will just smile and accept.  However, when we move into hours early/late, then it can only be describe as sheer incompetence in service.  I didn't receive the same apathetic attitude from the staff that Ashley got, but the inconsistent and unreliable service is enough for me to join Ashley in her stand of abstinence from the delivery service at Vegan Burg.  I will give Vegan Burg all the credit in the world, they have risen to a level of success, that even whatever the Hungry Ang Mo writes, it will not severely effect their success - Therefore, all I can do is simply hope that things improve in the future.

Overall Rating
Food - 5/10
Ambiance-N/A
Service - 2/10
Value - 5/10